Frequently Asked Questions

  • CRCHC highly recommends wearing a mask when entering our buildings.

    Prior to your visit

    Our reception team will notify all clients entering our building that we do highly recommend wearing a mask. If you choose not to wear a mask we will schedule you an appointment closer to the end of the day to limit exposure.

    Upon arrival at your appointment

    Our reception team will ask you to put on a mask that is provided to you or you may bring your own. If you choose not to wear a mask, we will confirm that you are not experiencing a fever, cough or shortness of breath.

    If you answer “yes” to any of these questions, you will be required to wear a mask. If you choose not to put on a mask at this time your appointment will be rescheduled to a time when you are feeling well or we will provide care virtually.

    We may ask you to wait in an exam room or away from our other clients.

    During your appointment

    Your provider and the nursing team may perform a risk assessment to ensure we are not putting ourselves or our other clients at risk. Help us help you stay healthy!

  • At Country Roads Community Health Centre, a nurse practitioner works as an independent practitioner to support clients in their care. Similar to physicians, nurse practitioners are specially trained to assess client needs, order and interpret diagnostic and laboratory tests, diagnose illness and disease, prescribe medication and develop treatment plans in collaboration with their clients. Nurse practitioners work in partnership with physicians, nurses and other health care providers to keep you, your family and the community well.

    To learn more about nurse practitioners: Check out this short Video https://npao.org/about-npao/what-is-a-np/

  • We ask you to bring all of your medications, including over the counter medications, with you to all appointments with your healthcare provider. This will help to ensure that we have accurate and complete medication records, and allow us to provide the best possible and safest care to you. This is extra important if you have recently been prescribed a medication by a specialist or have recently been discharged from hospital.

  • It's very important to see your doctor or nurse practitioner within a week after leaving the hospital. Bring your medications and any papers you got from the hospital to your appointment. This helps keep your health records up to date, helps your provider understand what happened, and helps you understand your follow-up care. It can also help prevent you from going back to the hospital. Please call our reception team to make an appointment within a week of leaving the hospital.

  • Giving us as much information about the reason for your appointment will allow us to book the appointment with the most appropriate team member, and allow enough time for you to be able to discuss your concerns and develop a treatment plan with your provider. Our receptionists, are a key part of your health care team and are specially trained in protecting the privacy and confidentiality of your personal health information.

  • As a Community Health Centre, we need to collect information about you to give you the best care. Things like housing, income, social support, education, and employment can affect your health. Please give us as much information as you can. We know some questions might be sensitive. This information is only used for planning and is kept private.

    We follow all rules from the Ministry of Health, including the Personal Health Information and Protection Act. If you have any questions about our privacy policies or this form, please contact our privacy officer, Brandice Hartin, at 613-272-3302 ext. 240.

    To find out more, read “We Ask Because We Care”.

  • There is no scientific evidence that giving people an annual “checkup” actually prevents more disease and saves more lives. Doing the same screening tests every year on everybody can result in over-testing lower-risk people and under-testing those at higher risk of certain diseases. The solution is a Customized Care approach uniquely designed for each individual. Instead of running the same test on everybody every year, we aim to provide a “personalized health visit”. This personalized health visit is for healthy people who have no apparent medical problems, where you and your provider can utilize your time together to discuss screening for cancer and other health issues relevant to your individual health history and lifestyle. As well, any screening or exam is focused on your individual needs based on your personal risk profile, health history, your age and gender.

    If you’d like to know more, we recommend this video by YouTuber Dr. Mike Evans. https://www.youtube.com/watch?v=8c7qTsVVxXw&t=28s

  • No, unfortunately for safety and liability reasons you must be located in the province of Ontario at the time of your appointment.

  • No, unfortunately we do not take walk ins. Only registered clients of Country Roads Community Health Centre can access primary care services with us, and all appointments need to be scheduled in advance. However, you do not need to be a registered client to take advantage of our many community programs and services.