Booking Appointments
Open Access Appointments Model
Appointments are scheduled using an evidence based Advanced Access methodology modified to accommodate the Community Health Centre Model of Care. The goal of open access scheduling is to be able to offer every client an appointment on the day they call. If you need to schedule an appointment please call us on the day you want to come in or book your appointment online. Please note that not all of our Primary Care Providers are in the office 5 days a week and therefore you may not see your primary care provider each time you come in.
Missed or Late Appointments
Country Roads Community Health Centre has rules for missed or late appointments to help everyone. If you are late, it can make it hard to talk about all your health needs and can delay other people’s appointments. If you miss your appointment, it wastes time that someone else could have used.
Appointment Protocol
We ask that all our clients arrive 15 minutes early for their appointments to allow time to prepare for their appointment.
If you are not able to attend your appointment, please call us to cancel as soon as possible so that we may use that appointment space for someone in need.
If you are more than 10 minutes late for your appointment, we will need to reschedule you to another date and time to allow enough time to address your health needs and avoid negatively impacting other clients.